Toshiba Phone System

How can Chase shut down online and telephone bank access nationwide tonight?

Online banking is unavailable due to system maintenance. Calling the "800" number gets a message stating that neither the automated telephone system nor the account representatives have account information either. It isn't even 11:00 p.m. in my area yet. Why couldn't they wait until 3:00 a.m.? Or perhaps they could have a backup system that would take over during these outages? Well, I guess I should have mentioned that it's "schedule system maintenance." Obviously Visa doesn't shut down their entire system nationwide.

Public Comments

1. Have you ever worked with computers before??? Sometimes you schedule maintenance, and sometimes your maintenance is forced upon you. Murphy's law - if it can go wrong IT WILL.
2. computer breakdowns can happen anytime, on any date. It is one of the risks of living in an electronic society where we take it for granted that everything will always work correctly and we get all upset when it does not work out that way. What did they do before computers ? How did you handle your banking before ATMs and online access ?
3. they have been telling us this for 2 weeks now. I have taken out $300 just in case of emergency for these 2 days when it would be out,