Toshiba Phone System

Interesting VoIP problem.?

I've unwillingly become the network admin/engineer for a local company. I did all of the cabling in their new office, built the patch panels, etc. I built the entire network from scratch. They are using a remote VoIP service for their PBX. An EdgeWater box is functioning as the gateway for the VoIP network. It is connected to a standard Westell DSL modem with a static IP. Normal data connections are run through a separate DSL line, on a separate network. No problems currently. A few of the phones started acting up recently, one worse than the rest. They are randomly dialing large numbers of 8's, going blank, and seemingly returning to normal. At times, they will not make or receive calls. Right now, the worst offender is stuck "OBTAINING IP" after I reset it to factory. I found out that just before this started, they were building a few walls in their warehouse. One of the workers apparently severed all power to the switch and server closet while attempting to put in a window. I have checked out everything in the switch closet. All hardware is functioning correctly. There are no problems with any of the cabling. Everything is now on battery backups with clean power. The switch that runs the VoIP phones was on a battery backup before the power interruption. No surge there. I'm about to replace one of the phones with a working phone from my office, just to see if that fixes it. Ideas on what this could be? They're Cisco 7940Gs.

Public Comments

1. I do not know if they can help you but their names are Chrisallis on yahoo answers software also YoBro . They have helped me before. You should check your email settings, why do you not except a reply. Sorry I tried to email some you other answers.