Toshiba Phone System

toshiba laptop wont connect to internet it takes ages to load up and isnt functioning properly?

Its a Toshiba intel (R) core (Tm) Duo CPU T5450 1,66GHz 167 GHz 200 GB 32-bit operating system We have another toshiba laptop i think its a more basic one bought on the same day and it works ok the children use the one thats not working properly they have i tunes on it which works ok just slow the games wont even work properly we have got a internet package with phone deal package and they offer free virus protection i wanted to put it on the kids laptop but it wont connect to the internet we have no problem connecting with the other laptop can you suggest i have a very basic understanding of the workings of pc so please explain as if telling a child one step at a time unfortunately i cant take it to be repaired as i am unemployed and really want to look for work on the internet thanks in advance

Public Comments

1. it might just be the internet or your router. but i have a toshiba and it did that before it got a virus. it could be one of 2 things, cause number 1 your internet connection (where you have your router could be in a dead zone of internet for that computer the fix to that would be to move the router to a different location) or cause number 2 your computer could be getting a virus. for the virus you would have to either take it to a place where they fix laptops or you can go and buy the anti virus software and try to remove the virus yourself. hope that helps!!! *****before you think of taking your computer somewhere to be fixed...i would try the toshiba recovery disk that came with your computer! thats one other way i fix my toshibas all the time!*****